NextPour Refund & Credit Policy

Last Updated: September 2026

This Refund & Credit Policy explains how NextPour reviews lead disputes and when account credits may be issued.

NextPour is owned and operated by Swamped LLC.

By using NextPour, you agree to this policy together with the NextPour Terms of Service.

1. Lead Purchases Are Generally Final

NextPour charges for lead delivery, not for guaranteed sales, estimates, contracts, or completed jobs.

Once a lead is delivered, the lead charge is generally final unless the lead qualifies for credit under this policy.

A lead does not become invalid simply because it does not result in a sale.

2. Time Limit to Dispute a Lead

You must submit a lead dispute within 10 days of delivery.

Disputes submitted after 10 days may be denied.

This gives contractors a reasonable amount of time to review the lead without requiring an immediate dispute.

3. How to Submit a Dispute

All lead disputes must be submitted through the NextPour portal or dispute center.

Disputes submitted by email, phone, text message, or other channels may not be reviewed.

When submitting a dispute, you must select the reason for the dispute and provide any information reasonably requested by NextPour.

4. Leads That May Qualify for Credit

A lead may qualify for account credit if it is objectively invalid.

Examples include:

Outside Your Selected Service Area

The project location is outside the service area active on your account when the lead was delivered.

Invalid or Non-Working Contact Information

The phone number, email address, or other primary contact information is invalid, disconnected, fake, or unusable.

Duplicate Lead

The same lead was previously delivered to your account as a separate charged lead.

Fraudulent, Spam, or Bot Submission

The lead is clearly fraudulent, spam-generated, automated, fake, or otherwise not a legitimate project inquiry.

Not the Homeowner or Authorized Decision-Maker

The person submitting the request is not the homeowner, property owner, or someone reasonably authorized to request the work.

Service Not Selected or Offered

The lead is for a service outside the project types or lead preferences active on your account when the lead was delivered.

NextPour may approve credits for other clear delivery errors or objectively invalid leads at our discretion.

5. Leads That Do Not Qualify for Credit

A lead is not invalid just because it does not turn into a job.

The following generally do not qualify for credit:

The homeowner does not answer

The homeowner does not return your call

The homeowner stops responding

The homeowner takes time to respond

The homeowner receives multiple estimates

The homeowner chooses another contractor

The homeowner says your price is too high

The homeowner has a lower budget than expected

The homeowner delays the project

The homeowner changes their mind

The homeowner cancels the project

The homeowner decides not to hire anyone

The homeowner is still researching options

The project is smaller or larger than you hoped

The project is not as profitable as expected

You are unable to schedule the estimate

You are unable to reach the homeowner quickly enough

You do not close the job

Another contractor closes the job first

The lead does not meet your preferred sales or profit criteria

These are normal outcomes in lead generation and sales and do not, by themselves, make a lead invalid.

6. Shared Leads

Unless specifically identified otherwise, NextPour leads may be shared.

A lead being shared with other contractors does not make it invalid and does not qualify it for credit.

Likewise, a homeowner contacting additional contractors independently does not make the lead invalid.

7. Dispute Review

NextPour will review submitted disputes using the information reasonably available to us.

We may consider:

Lead submission data

Account settings

Service area settings

Project preferences

Contact information

Duplicate records

Fraud indicators

Communication history

Any information submitted with the dispute

We may request additional information when necessary.

Failure to provide reasonably requested information may result in denial of the dispute.

8. Final Decision

NextPour has final discretion to determine whether a lead qualifies for credit under this policy.

A prior credit does not require NextPour to approve future disputes involving similar circumstances.

Each dispute is reviewed independently.

9. Approved Credits

If a dispute is approved, the applicable lead charge will be returned to your NextPour account as an account credit.

Approved lead disputes do not result in cash refunds.

Credits may be used toward future eligible NextPour lead charges.

Credits are not transferable and have no cash value unless required by applicable law.

10. No Cash Refunds for Lead Disputes

Lead disputes are resolved through account credits, not refunds to your original payment method.

This policy applies to disputes regarding individual leads.

Unused cash wallet balances are handled separately under the NextPour Terms of Service.

11. Dispute Abuse

The dispute process is intended to correct objectively invalid leads, not to reverse valid lead charges based on sales outcomes.

NextPour may deny disputes and take account action if we identify:

Repeated unsupported disputes

False information

Misrepresentation

Attempts to classify valid leads as invalid

Manipulation of the dispute system

Fraudulent dispute activity

Abuse of credits

Excessive disputes inconsistent with legitimate use

Depending on the circumstances, NextPour may:

Deny current or future disputes

Restrict dispute privileges

Suspend lead delivery

Suspend the account

Terminate the account

Any such action may also be governed by the NextPour Terms of Service.

12. Chargebacks

Submitting a payment chargeback does not replace the NextPour dispute process.

If you believe an individual lead is invalid, you must first use the dispute process described in this policy.

Improper, fraudulent, or abusive chargebacks may result in account suspension or termination and may affect eligibility for future credits or services.

13. Policy Changes

NextPour may update this Refund & Credit Policy from time to time.

Changes may apply prospectively once posted, communicated, or otherwise made available, subject to applicable law.

The policy in effect when a lead was delivered will generally govern disputes relating to that lead.

14. Contact

Questions about this policy may be sent to:

NextPour
Owned by Swamped LLC
[email protected]